Every New-Patient Call. Captured.
DoubleXL Answer picks up when your front desk is with patients — books the appointment, texts you the details. From $99/mo.
The calls your front desk cannot catch
It is not a staffing problem. It is a coverage problem — and new-patient calls are the ones most likely to slip through.
Front Desk Buried During Check-In
Your front desk is juggling check-ins, insurance verification, and payments. When the phone rings at the same time, it goes unanswered — and that new-patient call walks to the practice down the street.
After-Hours and Lunch-Break Calls Lost
New patients call when they have a moment — during their lunch break, after work, on weekends. Your office is closed. The call goes to voicemail. Most callers do not leave a message.
New-Patient Calls Are Your Highest-Value Calls
A new patient calling for the first time is the most time-sensitive call you receive. They have not chosen you yet. If they reach voicemail, they move on — and so does the recurring revenue they would have brought.
Want to see what missed calls cost your practice specifically? Run the numbers.
How DoubleXL Answer works
Three steps. Your front desk stays with patients. The schedule fills up.
Answers every call
Your number rings. Answer picks up immediately, introduces your practice, and handles the conversation. No hold music, no phone tree, no voicemail.
Books the appointment
It collects the details — patient name, reason for visit, availability — confirms a time, and closes the call with a booking. The caller hangs up with an appointment on the books.
Texts you the details
The moment the call ends, your team gets a text: patient name, contact, reason for visit, and appointment time. Your front desk stays with the patient in front of them.
Built for dental — the calls that come during the check-in rush
New-patient calls do not come when your front desk is free. They come when you are checking in the 9am block, when your hygienist is running over, and when the phones are already ringing. The caller who reaches voicemail does not wait.
DoubleXL Answer catches those calls without pulling your team away from the patients in front of them. A single new patient is worth $1,200–$2,500 over two years of care. Answer starts at $99 a month.
Questions
Does it integrate with our scheduling software?
Answer works with the major dental scheduling systems. You set your availability windows and appointment types, and Answer books within those parameters. No patient ends up in a slot that does not work for your practice.
What happens to calls that come in after hours?
Answer handles after-hours calls the same way it handles any inbound call — it picks up, gathers the details, and books the appointment. Your team gets the text in the morning with everything they need to confirm.
What if a caller asks a clinical question Answer cannot handle?
Answer is designed for scheduling and intake. If a caller asks a clinical question outside its scope, it collects their contact information and flags the call for a callback from your team.
Will this change how my front desk operates?
No. Answer handles the calls your front desk cannot get to — during check-in, at lunch, after hours. Your team operates exactly as they do now, without the pressure of a ringing phone while they are with a patient.
How long does setup take?
Most dental practices are live within a day. You connect your business number, configure your scheduling preferences, and Answer handles the next inbound call. There is no lengthy onboarding or integration project.
Stop losing new patients to voicemail.
DoubleXL Answer is live today. See what it captures for your dental practice.
Part of the Workforce AI program — AI that books the work, not the kind that takes it.