Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") form a binding agreement between you and DoubleXL, Inc. ("DoubleXL," "we," "us," or "our") governing your access to and use of our AI-powered business automation platform, websites, applications, APIs, mobile apps, integrations, documentation, and related services (collectively, the "Services"). If you accept on behalf of an organization, you represent that you have authority to bind it.

If you have signed an Order Form, Master Subscription Agreement, Data Processing Addendum, Business Associate Agreement, or other written agreement with DoubleXL (an "Enterprise Agreement"), that agreement governs in the event of conflict, and these Terms apply where the Enterprise Agreement is silent.

2. Definitions

• Customer Data means data, files, content, prompts, recordings, transcripts, and other information that you or your authorized users submit to or generate using the Services.
• Output means content generated by the Services in response to your inputs.
• End User means an individual to whom you provide access to the Services or whose data is processed through your account (including meeting participants, message recipients, and customers of yours).
• Documentation means our published product documentation, including security and usage guides.

3. Description of Services

DoubleXL provides an AI-powered business automation platform comprising:

• DoubleXL Stream — AI-assisted meetings, transcription, summaries, and meeting intelligence.
• DoubleXL Answer — AI-assisted email and inbox automation.
• DoubleXL Align — advertising and growth optimization.
• DoubleXL Respond — multichannel customer engagement, including chat, SMS, and voice.
• DoubleXL Draft — content and document generation with brand voice.
• DoubleXL Ops — workflow automation across connected applications.
• DoubleXL Vision — analytics, dashboards, and business intelligence.

Features, limits, and availability vary by plan. We may modify the Services and will provide reasonable notice of material adverse changes.

4. Eligibility and Accounts

• You must be at least 18 years old (or the age of majority in your jurisdiction) to enter these Terms. The Services are not intended for use by children under 13.
• Provide accurate registration information and keep it current.
• Keep credentials confidential; enable MFA where available.
• You are responsible for activity under your account and for your authorized users' compliance with these Terms.
• Notify us promptly of suspected unauthorized access at security@double-xl.com.

5. Subscription, Billing, and Taxes

5.1 Plans and Renewals

Subscriptions are billed in advance on a monthly or annual basis and automatically renew for successive terms unless cancelled before the renewal date. You can cancel at any time in account settings; cancellation takes effect at the end of the then-current term. Prices may change with at least 30 days' notice; changes take effect at the next renewal.

5.2 Payment

• Payments are processed by our payment processor (Stripe). You authorize us to charge your selected payment method for all fees due.
• Past-due amounts accrue interest at 1.5% per month or the maximum permitted by law, whichever is lower.
• Failed payments may result in suspension or termination after notice.
• Fees are exclusive of taxes; you are responsible for applicable sales, use, VAT, GST, and similar taxes.

5.3 Refunds

Fees are non-refundable except as required by law or expressly stated. New monthly subscribers may request a full refund within 14 days of the initial charge. Annual subscriptions are non-refundable after the initial 14-day period; unused portions are not refundable on early termination, except where we terminate without cause.

5.4 Usage Limits and Overages

Each plan includes specific limits (e.g., AI requests, seats, storage, messages, minutes, integrations). If you exceed limits, we may apply overage fees disclosed at the time of purchase or auto-upgrade your plan with notice. API and webhook usage is subject to fair use, rate limits, and abuse protections.

5.5 Trials and Beta Services

Free trials may automatically convert to paid subscriptions at the end of the trial period unless cancelled. Beta, preview, alpha, or early-access features ("Beta Services") are provided AS IS for evaluation, may be changed or discontinued at any time, and are excluded from any service level commitments.

6. Acceptable Use

You agree not to (and not to permit any user to):

• Violate law, regulation, or third-party rights, including intellectual property, privacy, publicity, and consumer protection laws.
• Upload, transmit, or generate content that is illegal, infringing, defamatory, harassing, hateful, sexually exploitative of minors (CSAM is strictly prohibited), or otherwise harmful.
• Use the Services to make automated decisions about individuals that produce legal or similarly significant effects (e.g., employment, credit, housing, insurance, education, or access to essential services) without meaningful human review and any disclosures required by law.
• Use the Services to provide medical, legal, financial, or similar professional advice as a substitute for licensed professionals, or for safety-critical applications without qualified human oversight.
• Use the Services to develop weapons, surveil individuals in violation of law, perform biometric identification of individuals (except where expressly supported and lawful), interfere with elections, generate disinformation, or impersonate real individuals deceptively.
• Use the Services or Outputs to (a) develop, train, fine-tune, or benchmark a competing AI/ML product, (b) extract model weights or training data, (c) reverse engineer the Services, or (d) scrape Outputs at scale to recreate or compete with the Services.
• Send spam, phishing, unsolicited messaging, or any communication in violation of CAN-SPAM, TCPA, CASL, GDPR ePrivacy, or analogous laws.
• Send SMS, MMS, RCS, or place voice calls without obtaining required consents and providing required disclosures (e.g., identification of sender, opt-out instructions, A2P 10DLC registration for U.S. SMS).
• Record meetings or calls without complying with applicable recording-consent laws (some jurisdictions require all-party consent).
• Submit Protected Health Information (PHI) governed by HIPAA, payment card numbers (PAN) outside Stripe-hosted flows, government IDs, biometric identifiers, or other regulated sensitive data unless we have agreed in writing (e.g., a BAA).
• Circumvent usage limits, security controls, or access restrictions.
• Interfere with or disrupt the Services, attempt unauthorized access, or probe for vulnerabilities outside our coordinated disclosure program (security@double-xl.com).
• Resell, sublicense, or redistribute the Services without our prior written consent.

Where the Services rely on third-party AI providers, you must also comply with those providers' usage policies (e.g., Anthropic's Acceptable Use Policy, OpenAI's Usage Policies), which we may pass through to you.

7. AI-Specific Terms

• Outputs may be wrong. AI Outputs can be inaccurate, biased, incomplete, or unsuitable. You must independently review Outputs before relying on them, especially for consequential decisions.
• Ownership of Outputs. As between you and DoubleXL, you own Outputs generated for you, subject to these Terms and third-party rights. Outputs are not warranted to be unique; similar inputs from different users can produce similar Outputs.
• No model training on Customer Data by default; see the Privacy Policy for details and how administrators can opt in to optional improvement features.
• Model substitution. We may substitute or add underlying model providers; we will not do so in a way that materially degrades core functionality without notice.

8. Your Content and License

You retain all rights in Customer Data. You grant DoubleXL a worldwide, non-exclusive, royalty-free license to host, copy, transmit, display, process, and create derivative works of Customer Data solely to provide, secure, and support the Services, to generate Outputs at your direction, and as otherwise permitted in the Privacy Policy. The license ends when Customer Data is deleted or your account is terminated, except for retention required by law or your instructions.

You represent and warrant that you have all rights and consents necessary to submit Customer Data and to permit our processing.

9. Communications Consent and Recording

If you use the Services to send messages or make calls to recipients, or to record meetings or calls, you are solely responsible for:

• Obtaining all legally required consents from recipients and participants;
• Providing required disclosures (sender identity, purpose, opt-out instructions, recording notices);
• Honoring opt-outs (e.g., STOP/HELP for SMS) and maintaining suppression lists;
• Maintaining required regulatory registrations (e.g., A2P 10DLC for U.S. SMS, sender authentication for email);
• Complying with platform-specific rules (e.g., carrier and WhatsApp/RCS policies).

You will indemnify DoubleXL against claims arising from your messaging or recording activity under Section 14.

10. Confidentiality

Each party may share non-public information identified as confidential or that reasonably should be understood as confidential. The receiving party will protect such information with at least reasonable care, use it only to perform under these Terms, and not disclose it except to representatives with a need to know who are bound by confidentiality. Customer Data is the Customer's Confidential Information. Obligations do not apply to information that is publicly available, independently developed, rightfully received from a third party, or required to be disclosed by law (subject to reasonable notice where permitted).

11. Security and Data Protection

We maintain administrative, technical, and physical safeguards designed to protect Customer Data, as described in our Security page. We will notify affected customers of confirmed personal data breaches consistent with our Privacy Policy and any executed DPA. The Data Processing Addendum forms part of these Terms for customers processing personal data subject to GDPR, UK GDPR, Swiss FADP, or comparable laws.

12. Third-Party Services

The Services may integrate with or rely on third-party services (e.g., model providers, telephony, identity providers, CRMs, cloud infrastructure). Your use of third-party services is governed by those providers' terms, and we are not responsible for them. You authorize us to exchange data with integrations you enable.

13. Intellectual Property; Feedback; Publicity

The Services and all related software, content, designs, logos, and trademarks are owned by DoubleXL or our licensors. Except for the limited right to use the Services in accordance with these Terms, no rights are granted.

Feedback. If you provide suggestions or feedback, you grant DoubleXL a perpetual, irrevocable, royalty-free license to use it without restriction.

Publicity. We may identify you as a customer and use your name and logo in marketing. You may opt out at any time by writing to hello@double-xl.com.

"DoubleXL," "DoubleXL Stream," "DoubleXL Answer," "DoubleXL Align," "DoubleXL Respond," "DoubleXL Draft," "DoubleXL Ops," "DoubleXL Vision," and related marks are trademarks or service marks of DoubleXL, Inc.

DMCA. Report alleged copyright infringement to our designated agent at dmca@double-xl.com with the information required by 17 U.S.C. § 512(c)(3).

14. Indemnification

By Customer. You will defend, indemnify, and hold harmless DoubleXL and our affiliates, officers, directors, employees, and agents from third-party claims and resulting losses arising out of: (a) Customer Data; (b) your or your users' use of the Services in violation of these Terms or law; (c) your communications, recordings, or other interactions with End Users; and (d) your violation of third-party rights.

By DoubleXL. We will defend you against third-party claims that the Services, as provided by us and used in accordance with these Terms, infringe a third party's U.S. patent, copyright, or trademark, and we will pay amounts finally awarded or agreed in settlement. We may, at our option, (i) modify the Services to be non-infringing, (ii) procure a license, or (iii) terminate the affected Services and refund unused prepaid fees. This indemnity does not apply to claims arising from Customer Data, Outputs as combined with materials not provided by us, Beta Services, free or no-cost use, modifications not made by us, or use after we notify you to stop.

The indemnified party will give prompt notice, reasonable cooperation, and sole control of defense and settlement to the indemnifying party (provided no settlement imposes obligations on the indemnified party without consent).

15. Warranties and Disclaimers

We warrant that we will provide the Services in a professional manner consistent with industry standards. Your sole remedy for breach of this warranty is for us to use commercially reasonable efforts to correct the issue.

EXCEPT AS EXPRESSLY STATED, THE SERVICES, INCLUDING ALL OUTPUTS, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, RELIABILITY, OR THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE. WE DO NOT WARRANT ANY OUTPUTS. THIRD-PARTY SERVICES AND BETA SERVICES ARE PROVIDED WITHOUT WARRANTY.

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY. EACH PARTY'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE FEES PAID OR PAYABLE BY YOU TO DOUBLEXL FOR THE SERVICES IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS ($100).

Exclusions. The above limits do not apply to: (i) a party's indemnification obligations; (ii) breach of confidentiality; (iii) infringement or misappropriation of the other party's intellectual property; (iv) your payment obligations; or (v) liability that cannot be limited by law, including gross negligence, willful misconduct, or fraud.

17. Term, Suspension, and Termination

17.1 Term

These Terms apply while you have an account or are using the Services.

17.2 Termination by You

Cancel at any time in account settings or by contacting support. Cancellation stops auto-renewal; you remain responsible for fees through the end of the then-current term except where Section 5.3 applies.

17.3 Suspension and Termination by DoubleXL

We may suspend or terminate your access if you materially breach these Terms (including non-payment after 10 days' notice), if required by law, or if your use poses a security risk or imposes liability on DoubleXL or third parties. We may suspend without prior notice for urgent security or legal reasons.

17.4 Data Export and Deletion

For 30 days after termination, you may export Customer Data through self-service tools or by written request. After that period, we will delete or de-identify Customer Data within 30 days, except for backups (purged within 90 days) and information we are required to retain by law.

17.5 Survival

Sections 2, 5 (for accrued fees), 6, 7, 8 (as to Outputs you retain), 10–16, 17.4, 17.5, and 18–24 survive termination.

18. Export Controls, Sanctions, and Anti-Corruption

You may not use or export the Services in violation of U.S., EU/UK, or other applicable export, re-export, sanctions, or embargo laws, and may not access the Services from comprehensively embargoed regions or as a restricted party. You will comply with applicable anti-bribery laws, including the U.S. FCPA and the U.K. Bribery Act.

19. Government Customers

The Services are commercial computer software developed at private expense. Use, duplication, or disclosure by the U.S. Government is subject to restrictions in FAR 12.212 and DFARS 227.7202. Federal customers requiring FedRAMP-authorized environments should contact us; standard Services are not FedRAMP-authorized.

20. Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control, including acts of God, war, terrorism, labor disputes, internet or telecommunications failures, model provider outages, government action, or pandemic, provided the affected party uses reasonable efforts to mitigate.

21. Dispute Resolution; Arbitration; Class Waiver

21.1 Informal Resolution

Before filing a claim, you and DoubleXL agree to try in good faith to resolve the dispute by writing to legal@double-xl.com and conferring for 30 days.

21.2 Binding Arbitration

Except as set out below, all disputes arising out of or relating to these Terms or the Services will be resolved by binding individual arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules (or Consumer Arbitration Rules where applicable). Arbitration will take place in Salt Lake County, Utah, or remotely at your election. Judgment on the award may be entered in any court of competent jurisdiction.

21.3 Exceptions

Either party may bring (a) an individual action in small claims court, or (b) an action seeking injunctive or equitable relief for actual or threatened infringement, misappropriation, or violation of intellectual property, confidentiality, or security obligations.

21.4 Class Action Waiver

You and DoubleXL agree that each may bring claims only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding. If this waiver is found unenforceable, the affected claim shall proceed in court rather than in arbitration.

21.5 30-Day Right to Opt Out of Arbitration

You may opt out of arbitration within 30 days of first accepting these Terms by emailing legal@double-xl.com with your name, account email, and the statement "I opt out of arbitration." Opting out does not affect other terms.

22. Governing Law and Venue

These Terms are governed by the laws of the State of Delaware, excluding conflict-of-laws rules. For claims not subject to arbitration, the parties consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

23. Notices

We may provide notices through the Services, by email to your account address, or by posting on our website. Legal notices to DoubleXL must be sent to legal@double-xl.com and to: DoubleXL, Inc., 212 Crossroads Blvd, #620, Saratoga Springs, UT 84048, USA.

24. General Provisions

24.1 Entire Agreement

These Terms, together with the Privacy Policy, DPA (where applicable), Documentation, and any Enterprise Agreement, constitute the entire agreement and supersede prior agreements on the subject.

24.2 Order of Precedence

In the event of conflict, the order of precedence is: (1) Enterprise Agreement, (2) DPA, (3) Order Form, (4) these Terms, (5) Documentation.

24.3 Assignment

You may not assign these Terms without our prior written consent, except to a successor in a merger, acquisition, or sale of substantially all assets that is not a competitor of DoubleXL. We may assign without restriction. Any non-permitted assignment is void.

24.4 Severability and Waiver

If any provision is held unenforceable, the remainder will continue in effect. No waiver is effective unless in writing, and failure to enforce is not a waiver.

24.5 Independent Contractors

The parties are independent contractors. These Terms create no partnership, agency, joint venture, or employment relationship.

24.6 Changes to Terms

We may modify these Terms from time to time. Material changes will be notified through the Services or by email at least 30 days before they take effect, except where a shorter period is required by law or for security. Continued use after the effective date constitutes acceptance.

24.7 Accessibility

We aim to make the Services accessible. To request accessibility accommodations, contact accessibility@double-xl.com.

24.8 App Store Terms

If you access the Services via the Apple App Store or Google Play, additional terms required by those stores apply between you and the store operator; those operators are not parties to these Terms.

25. Contact Information