Common Questions
Answers about DoubleXL services, pricing, setup, and how we work with businesses.
About DoubleXL
What is DoubleXL?+
DoubleXL is a founder-led, systems-driven AI studio. We design and build the AI infrastructure that growing businesses run on — combining a managed platform engine with bespoke builds when the platform is not enough.
What services does DoubleXL offer?+
We offer AI Marketing (strategy, campaigns, AI-assisted content), Software Development (custom web and worker engineering on Cloudflare), Automation (workflow automation and AI process integration), and Content Creation (brand-aligned content production and strategy).
What industries does DoubleXL work with?+
We work with B2B companies, SaaS startups, retail, healthcare (dental, med spa), home services (HVAC, plumbing), law firms, salons, and fitness businesses.
Where is DoubleXL based?+
DoubleXL is based in Saratoga Springs, Utah. We work with clients across the United States.
DoubleXL Answer (AI Call Handling)
What is DoubleXL Answer?+
DoubleXL Answer is AI call answering and intake for local-service businesses. It handles inbound calls, qualifies leads, books appointments, and follows up — starting at $99/mo.
Is there a free trial?+
Yes. Every DoubleXL Answer plan starts with a 14-day free trial. A card is added at signup but not charged until the trial ends, and you can cancel anytime before then.
What counts as a handled call?+
A handled call is an inbound call the DoubleXL system answers, qualifies, routes, books, or follows up on for your business.
Can I change packages later?+
Yes. We can move teams between packages as call volume and workflow complexity change.
What happens if we go over our included calls?+
Overage is billed per additional handled call. Starter is $2.50, Growth is $2.25, and Pro is $2.00 per additional handled call.
Billing and Plans
Do you offer annual billing?+
Yes. Yearly billing is available at signup and saves two months compared to monthly.
Is setup included?+
Setup is scoped before launch so routing, booking, notifications, and follow-up match your actual operation.
What payment methods do you accept?+
We accept all major credit and debit cards through Stripe. Invoicing is available for annual plans.
Technical and Integrations
Can DoubleXL connect to our current tools?+
Yes. DoubleXL can connect intake, booking, CRM, notifications, and reporting workflows when those integrations are part of the package scope.
What technology does DoubleXL run on?+
DoubleXL is built on Cloudflare Workers for edge-first performance, Neon (serverless Postgres) for data, and a suite of AI models for voice, text, and analysis tasks.
Is my data secure?+
Yes. We implement HSTS, encryption at rest and in transit, role-based access control, and maintain SOC 2 readiness. See our Security page and DPA for details.
Getting Started
How do I get started with DoubleXL?+
Visit double-xl.com/get-started or schedule a call at double-xl.com/schedule. We scope your needs, set up your system, and launch within days.
How long does setup take?+
Most DoubleXL Answer deployments go live within 3-5 business days. Custom software development timelines vary by scope.
Do I need technical expertise?+
No. DoubleXL handles the technical implementation. You provide your business context and preferences, and we build and operate the system.
Still have questions?
Our team is ready to help you find the right solution.